Business Change Manager

Job Type
Emp Type
Full Time
Medical, Nursing, NHS, and Healthcare
Functional Expertise
Executive Management
Salary Type
Job ID

Job Description

Business Change Manager

Location - London (and Cardiff with overnight stays)

Salary - £47,745 - £53,934 DOE


Fixed Term contract of 12 months



Do you have experience in implementing HR and Finance systems?

Do you have a strong background in change management?


Our client is a leading educational entity operating in London/Cardiff for a national cause. With the drive and the desire to train others to fulfil their untapped potential in their chosen profession. As a Business Change Manager, you will play an essential role in the successful implementation of a new HR/Payroll and Finance system. The primary responsibility is to ensure that the group can smoothly transition from the current state to the desired future state.




  • Develop a comprehensive change management strategy aligned with project goals and objectives.
  • Develop and manage a comprehensive communication plan to keep stakeholders informed throughout the implementation process.
  • Regularly communicate project updates, milestones, and any changes in timelines.
  • Identify and engage key stakeholders, including HR and finance employees, management, and the wider Company end-users.
  • Communicate the benefits of the new system and address any concerns or resistance.
  • Develop and implement a training program to equip employees with the necessary skills to use the new HR and finance system effectively.
  • Communicate effectively with stakeholders to manage expectations and address concerns.
  • Ensure that communication is tailored to different audience groups and is timely and transparent.
  • Identify potential risks and resistance to change within the organisation.
  • Will be the lead at joint company/Vendor delivery project meetings and will own and action relevant change management-related tasks.
  • Working with the company Learning and Development teams, assess any skill gaps and training needs of employees affected by the new system.
  • Conduct a thorough assessment of how the new system will impact workflows, roles, and processes.
  • Identify areas of potential disruption and develop mitigation strategies.
  • Establish key performance indicators (KPIs) to measure the success of the change management process.
  • Regularly monitor and evaluate the effectiveness of the change initiatives and adjust as needed.
  • Facilitate business change activity collaboration between HR, payroll, and finance teams to ensure a cohesive implementation.
  • Foster a culture of teamwork and shared responsibility for the success of the project.
  • Facilitate workshops, focus groups,  and town hall meetings to engage users in the change process.
  • Solicit feedback and address concerns to ensure user buy-in and support.
  • Develop  a post-implementation support  plan to address any issues that may arise after the system goes live
  • Treat colleagues, members, customers, and others with respect in line with our values and Our Respect Charter.
  • Champion equality, diversity,  inclusion,  and human rights and be responsible for contributing to achieving the commitments set out in the Company Equality, Diversity, and Inclusion statement.
  • Create and maintain comprehensive documentation for all system changes.
  • Generate regular reports on change management project status, key performance indicators, and other relevant metrics for management review.
  • Comply with the company Data  Protection Policy,  Retention Schedule, and department procedures to ensure personal data is protected at all times.
  • Undertake any other duties as requested in line with the job role.





  • Certification or training in change management methodologies and frameworks
  • Project management certification or training (e.g. Project Management Professional – PMP/APM) during the implementation phase
  • Strong leadership skills including the ability to inspire and motivate teams and influence decision-makers to support the change initiative
  • An understanding of HR & Finance processes would be highly desireable
  • Ability to travel, with occasional overnight stays as required
  • Critical thinking and problem-solving is crucial
  • Excellent oral and written communication skills, with the ability to adapt style to suit
  • Experience in implementing HR and Finance systems or similar.
  • Experience in conducting thorough change management impact assessments to understand how the new system will affect various aspects of the Group.
  • In-depth understanding of HR and Finance processes (Desirable).
  • Experience working with relevant software, technology trends, and industry best practices. 
  • Familiarity with the specific HR and Finance systems being implemented.
  • Experience in building and managing business relationships.


To find out more about the position, please apply and we will be in touch to discuss the role in more detail.



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