Service Desk Coordinator

Job Type
Emp Type
Full Time
Manufacturing, Production, and Warehouse
Administration, customer service,coordinator
Functional Expertise
Admin and Secretarial, Call Centre and Customer Service
Salary Type
Job ID

Job Description

Service Desk Coordinator


Salary - £21,000 to £25,200 per annum DOE

Full-time hours - Monday to Friday, 8.30 am - 5pm

Temp to Perm


Do you have Service Support Coordinator experience?

Are you used to operating at a fast pace with great accuracy?

Our client is a leading Kent-based maintenance provider which serves their clients' requirements at a nationwide level.  They are looking for two Service Desk Coordinators to support the field-based teams from the location at their head office.  You would be aiding the delivery of top-class customer experience in terms of national service tasks.

The successful candidates will have had at least a year's worth of experience in a similar role, and be a self-driven, energetic team player.

The role is full-time at 40 hours per week.

The responsibilities of the Service Desk Coordinator

  • Managing a high volume of calls and emails from customers and Field Engineers daily.
  • You will be planning works for our technicians nationwide including logging callouts, 
  • Planning maintenance works and Health and Safety inspections.
  • You will ensure response times are met as well as organise the completion of RAMS, permits and other documentation required by customers.
  • Updating company systems with outcomes and updates.
  • You will also need to ensure any parts needed are available and delivered to our technicians on time.
  • Other duties include report writing, data entry and housekeeping on SAP. 

Person specifications for the role of Service Desk Coordinator

  • Previous experience in a similar role is essential for these vacancies.
  • Demonstrable ability to work within a team, being flexible to move between tasks as workload dictates. 
  • Ability to multi-task and prioritise workload with high attention to detail. 
  • The ability to organise tasks and deadlines is imperative for this role
  • Excellent communicator able to liaise with various departments and build customer rapport. 
  • Solid knowledge of using MS Office software packages.
  • Experience in ordering and scheduling systems is desirable but not essential. 
  • GCSE Maths and English, minimum Grade C or equivalent is a requite for this role.


  • Training and support.
  • A friendly nurturing workspace
  • 25 days annual leave plus 8 public bank holidays
  • Life insurance of four times your basic salary.
  • Company Pension scheme after 3 months service with 5% employer contributions.
  • Membership to a Healthcare Cashback Plan scheme after probation.

To find out more about the position, please apply and we will be in touch to discuss the role in more detail.
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