IT Support Engineer

Job Type
Emp Type
Full Time
Functional Expertise
IT, Software, and Telecoms
Salary Type
Job ID

Job Description

Do you want to work for an employee-owned company?

Are you eager to join an organisation where company values come first?


IT Support Engineer

Location – Ramsgate, Kent

Salary - £23,400 per annum DOE

Benefits – up to £2,500 performance bonus + EO profit share + overtime paid at time and a half / time in lieu


Hybrid (4 days in the office, 1 day from home)


We have an amazing opportunity in Ramsgate for an IT Support Engineer to work for one of our clients. 


This is a Monday to Friday 9am – 5pm role. Additional hours will be expected once you pass your probationary period and will be paid at time and a half rate or time in lieu - all additional shifts are on a rota basis.


Responsibilities for the role of IT Support Engineer:


    • Provide desktop, laptop, and server support, troubleshooting issues reported by customers or monitoring systems, and provide solutions to incidents and problems.
    • Manage and configure Active Directory, Group Policy, Windows Server, Windows 10, Office365, and various customer-related software.
    • Handle networking tasks, including LAN, WAN, WLAN, VLAN, firewalls, Access Points, and network switches.
    • Prioritise and manage multiple support requests, ensuring accurate documentation and clear communication with customers.
    • Contribute to internal policies, procedures, and processes, and perform other duties as deemed reasonable.



Skills and Experience for the Role of IT Support Engineer:

    • Familiar with SLAs
    • Exceptional customer service skills, communication, and people skills
    • Passion and understanding of IT and the technology landscape
    • Fast learner with an ability to work on their own as well as part of a team
    • Good time management
    • Ability to solve problems
    • Proven ability to work under pressure



    • Yearly EO dividend payment (once probation is passed)
    • Access to on-site gym
    • Cycle to work scheme
    • One day working from home per week (once probation is passed)
    • Performance bonuses (once probation is passed)
    • Personalised training & development plan
    • Quarterly perks
    • Quarterly Social events


To find out more about the position, please apply and we will be in touch to discuss the role in more detail.



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