IT Support Engineer

Ramsgate
02/07/2024
Job Type
Permanent
Emp Type
Full Time
Industry
IT
Skills
Any
Functional Expertise
IT, Software, and Telecoms
Salary Type
Annual
Salary
Negotiable
Job ID
50938

Job Description

Do you want to work for an employee-owned company?

Are you eager to join an organisation where company values come first?

 

IT Support Engineer

Location – Ramsgate, Kent

Salary - £23,400 per annum DOE

Benefits – up to £2,500 performance bonus + EO profit share + overtime paid at time and a half / time in lieu

Permanent

Hybrid (4 days in the office, 1 day from home)

 

We have an amazing opportunity in Ramsgate for an IT Support Engineer to work for one of our clients. 

 

This is a Monday to Friday 9am – 5pm role. Additional hours will be expected once you pass your probationary period and will be paid at time and a half rate or time in lieu - all additional shifts are on a rota basis.

 

Responsibilities for the role of IT Support Engineer:

 

    • Provide desktop, laptop, and server support, troubleshooting issues reported by customers or monitoring systems, and provide solutions to incidents and problems.
    • Manage and configure Active Directory, Group Policy, Windows Server, Windows 10, Office365, and various customer-related software.
    • Handle networking tasks, including LAN, WAN, WLAN, VLAN, firewalls, Access Points, and network switches.
    • Prioritise and manage multiple support requests, ensuring accurate documentation and clear communication with customers.
    • Contribute to internal policies, procedures, and processes, and perform other duties as deemed reasonable.

 

 

Skills and Experience for the Role of IT Support Engineer:

    • Familiar with SLAs
    • Exceptional customer service skills, communication, and people skills
    • Passion and understanding of IT and the technology landscape
    • Fast learner with an ability to work on their own as well as part of a team
    • Good time management
    • Ability to solve problems
    • Proven ability to work under pressure

 

Benefits:

    • Yearly EO dividend payment (once probation is passed)
    • Access to on-site gym
    • Cycle to work scheme
    • One day working from home per week (once probation is passed)
    • Performance bonuses (once probation is passed)
    • Personalised training & development plan
    • Quarterly perks
    • Quarterly Social events

 

To find out more about the position, please apply and we will be in touch to discuss the role in more detail.

 

 

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