Customer Support Executive

Ramsgate
03/07/2024
Job Type
Permanent
Emp Type
Full Time
Industry
Call Centre and Customer Service
Skills
Any
Functional Expertise
Call Centre and Customer Service
Salary Type
Annual
Salary
Negotiable
Job ID
50941

Job Description

Do you have excellent interpersonal skills and ability to build close-knit relationships with external customer contacts?

Are you able to build and maintain strong customer relationships with assigned customer accounts?

 

Customer Support Executive

Location - Ramsgate 

Permanent, Full Time 

Hours - 8am - 4.30pm Monday - Thursday, Friday 8am - 3.30pm

Salary - Up to £27,000

 

Morgan Jones are currently recruiting for Europe's leading independent overhaul and repair facility. Renowned in the aerospace industry, they provide a broad range of services to international and regional airlines, helicopter operators, and airframe manufacturers. Operating from three UK sites, they offer specialist services for over 5,000 components across various aircraft systems, including aircraft windings, electrical power, hydraulic components, landing gear, and safety equipment.

 

Roles & Responsibilities

  • Develop and nurture strong relationships with assigned customer accounts, ensuring their satisfaction and loyalty
  • Address and resolve customer queries promptly, including account inquiries and warranty issues
  • Schedule orders and quote units for dedicated customer accounts. Work closely with the Commercial Manager to address any prioritisation issues with the wider Ramsgate Customer Support Team
  • Act as a liaison between workshops and customers to resolve any technical issues efficiently
  • Supply necessary information regarding On-Time Delivery (OTD) scores on a weekly basis
  • Ensure the gross margin is maintained for assigned customer account
  • Provide regular status reports for customer accounts that require them
  • Create work orders for customers as needed

 

Competencies

 

  • Thrive in multi discipline and cross-functional teams, collaborating effectively with colleagues from various departments
  • Excellent interpersonal skills to foster close-knit relationships with external customer contacts
  • Strong analytical, administrative, and organisational skills with exceptional attention to detail
  • Bring fresh ideas and enthusiasm to drive continuous improvement
  • Ability to work under pressure, meet tight deadlines, and handle multiple tasks simultaneously
  • Strong written and verbal communication skills
  • A creative mindset paired with an outgoing personality to engage and inspire others
  • Highly organised and self-driven to achieve goals and deliver outstanding results

 

Benefits

 

  • Be part of a dynamic team committed to customer satisfaction
  • Opportunity to work closely with various departments and enhance your problem-solving skills
  • Contribute to the growth and success of a leading industry provider
  • Collaborative and supportive work environment with opportunities for professional development
  • Supportive culture that encourages professional growth and development