Lead a high-profile retail operation across East Kent. Drive income growth, shape strategy, develop senior leaders, and deliver commercial success across 30+ locations. £52,000-£58,034 + benefits. Ideal for an experienced retail leader ready to make a meaningful impact.

Head of Retail

Canterbury, Kent (with travel across East Kent)

Salary: £52,000 - £58,034.27 DOE
Contract: Permanent, Full-Time (35 hours per week)

An exciting opportunity has arisen for an experienced retail leader to join a well-established charitable organisation with a significant retail presence across Kent.

This senior leadership role is responsible for setting and delivering the retail strategy, driving sustainable income growth, enhancing operational performance, and developing a high-performing management team. You will lead through senior managers, ensuring accountability, collaboration, and commercial success across a diverse retail portfolio.

Why Join Our Client?

• Opportunity to lead a large, multi-site retail operation
• Play a key role in delivering long-term organisational growth
• Shape retail strategy and future development plans
• Manage and develop an experienced senior leadership team
• Strong organisational values and community impact
• Competitive salary and benefits package

Key Responsibilities

• Develop and deliver the retail strategy and annual business plan
• Drive sales, profitability, productivity and Gift Aid performance
• Lead, coach and mentor the senior retail management team
• Monitor budgets, forecasts and operational performance
• Identify commercial growth and improvement opportunities
• Provide strategic oversight of eCommerce and retail operations
• Ensure high standards of customer experience and brand presentation
• Oversee retail property, supplier and contract performance
• Support workforce planning, recruitment and succession planning
• Foster a positive and inclusive culture for employees and volunteers
• Ensure compliance with health and safety, financial and regulatory requirements
• Build strong relationships with internal and external stakeholders

Requirements

• Significant retail leadership experience within multi-site environments
• Strong commercial awareness and strategic thinking skills
• Experience leading and developing management teams
• Ability to analyse performance data and drive improvement
• Excellent stakeholder management and communication skills
• Full UK driving licence and willingness to travel across Kent

If you are a commercially focused retail leader looking for a rewarding opportunity where your expertise can make a genuine difference, we would love to hear from you.

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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