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Customer Support Advisor

Call Centre
06 Apr 2021
Vacancy Type:
Job Description

Our client is expanding their Customer Service Department and looking for a new Customer Service Advisor to join their team.

Based in Sandwich

£19k starting salary

Do you want to be part of a highly success and rapidly expanding business?

Have you got outstanding phone-based Customer Service experience?

If yes, we want to hear from you today!

We are recruiting for an emerging Green Energy supplier, who are on the hunt for a number of Customer Support Advisors to join their growing team after having their first very successful year in business.

In this role, you’ll be responsible for resolving customer queries and complaints via telephone, email and live chat – going the extra mile for customers to really understand their needs.

Your responsibilities:

Reporting to the Customer Services Manager, you’ll ensure that all queries and complaints are logged and dealt with in line with procedures and SLA’s.

This role will require excellent investigation skills, along with good administration and a strong customer focus.

Our clients Expectations:

  • A level qualifications or Degree
  • 1-2 years’ experience in a complaints role, preferably within the utility sector
  • Outstanding customer service and communication skills
  • Proficiency in Excel along with some familiarity with billing systems
  • Call Centre experience is a distinct advantage but not essential

Just some of the great benefits our client offers include 20- 25 days holiday, company pension, healthcare, training and development as well as access to free onsite parking.

You will need to be available work on Saturdays 9am-12.45pm, on a rota basis.

Morgan Jones Recruitment Consultants Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept the Terms & Conditions, Privacy Policy and Data Protection and Information Security Policy which can be found on the Morgan Jones website.

Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion.

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