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Customer Services Operative

Call Centre
£9 per hour ​
12 Aug 2020
Vacancy Type:
Job Description
Based in Crewe 
M-F, 37.5 hours per week (excl. breaks)
12 months contract 
£9 per hour
Our client, a leading provider of industrial gases based in Crewe, is currently looking to recruit a Customer Services Operative to work from their service centre. 
Your role will be to handle inbound interactions from customers with a range of queries, ensuring first point resolution and responding in a friendly and timely manner.
In return you’ll enjoy extensive training, the opportunity to build a wealth of transferable skills, and on-going coaching to enhance your development.
Duties will be to:
- Maintain and apply knowledge of relevant products to respond to queries from customers within a defined timescale.
- Use all customer contacts as an opportunity to identify customer needs.
- Take personal responsibility  to ensure appropriate action is taken to resolve issues. 
- Provide support while being accountable for your own performance.
- Timely and accurate administration work, including recording of full notes on all systems.
Person Specification:
  • Previous experience in an inbound customer service role.
  • Strong and clear communication skills (both verbal and written).
  • IT literate with experience of Microsoft Office (SAP experience desirable).
  • Excellent problem-solving skills and the ability to work under pressure.
  • GCSE Maths, English and Science at minimum grade C.

About Morgan Jones:

Morgan Jones Recruitment Consultants Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept the Terms & Conditions, Privacy Policy and Data Protection and Information Security Policy which can be found on the Morgan Jones website.

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